Robert Boyer

2098 Helena Road North

Oakdale, Minnesota  55128

rboyer1961@gmail.com

(H) 651-770-3785 (M) 651-262-8998

 

Professional Experience

 

March 1991 to July 2016:

Black Box Resale Services Maple Grove, Minn.

A division of Black Box Voice Services – Formerly Norstan Communications.

Secondary Market providers of Telecom equipment, Nortel, Avaya, Cisco, Siemens, Executone, Aspect and Ericsson products.

 

Project Manager – Bank of America Account  June 2014 to July 2016

Responsibilities Included;

* New account for warehousing and configuration services, assisted in initial

systems setup and testing, worked with the IT department on problem identification and  resolution.

*Developed procedures for new processes.

*Trained and lead 2 people, overseeing daily functions which includes processing                             order requests through the Remedy (ITSM) system and Microsoft Dynamics SL.

* Ensured delivery of Cisco network products processed through                                configuration services as well as warehoused products owned by BOA.

* Order Management using Microsoft Dynamics SL

* Ensured timely receipts of incoming Cisco, Avaya products using Microsoft               Dynamics SL.

* Inventory Control - creating part numbers, inventory adjustments, inventory                                                                   reconciliations, receipts, reporting, cycle counting and physical inventories.

* Microsoft Dynamics SL and Remedy (ITSM).

 

Project Manager – Intercompany Account Manager   March 2005 to June 2014

Responsibilities Included;

* In house sales to Black Box Voice Services branches nationwide.

* Commissioned sales for $1M of product margin annually for Ericsson and      Aspect Communications sales to internal and external customers.

* Built Aspect Communications Phone Systems to prepare for configuration.

* Processed repair work orders for internal and external customers.

* Price development and quoting. Sales Logix and Sales Force CRM tools.

* Co-Developed an Access database for serial number collection to a

   database for product warranty tracking. Managed this database for reporting.

 

 

 

 

Norstan’s National Repair Center - Technical Manager April 1998 to March 2005

Responsibilities included;

Repairing a wide variety of telecommunications equipment such as, large telephone systems (PBXs), small telephone systems (KSUs), digital and analog telephones, printed circuit cards, laser printers, power supplies, personal computers, voice mails, computer monitors.

* Managed 14 electronic bench and test technicians.

* Managed an annual budget of 1 million dollars.

* Authorized equipment purchasing as well as parts and vendor procurement.             

* Maintaining and upgrading test systems and test equipment.

* Implementation and documentation of test procedures.

            * Developed and Managed an Access database to record returned defectives               information and provided reporting. 

* New product acquisitions and setup.

* Designed and built new test/ repair facility consisting of 7 different

   manufacturers phone systems, (30 systems in all).

* Direct interaction with vendors and customers.

* Assessing employee performance and salary reviews.

* Interviewing and hiring.          

 * Quality Assurance and assigning quality teams.

 

Electronics Technician March 1991 to April 1998

Responsibilities included:

* Component level troubleshooting using, DVMs, oscilloscopes, and Huntron         

    tracker, without the use of manufacturers schematics or documentation.

* Component removal and replacement – Soldering.

* Printed circuit board testing and test development

* Analog/ Digital phone testing and test development.

* Warranty processing/ recording and quality management.

* Installation of large(PBX) and small (KSU) telephone systems for testing    

   purposes, telephony cabling, punch down blocks, minor system programming.

 

Control Data Corporation,   Arden Hills, Minnesota

September 1979 to March 1991

 

Repair Technician- Responsibilities included:

* Component level troubleshooting using software emulators and logic analyzers               on Motorola 68000 microprocessor based product. Product is a front end type                             processor, linking cyber mainframes to Ethernet, data terminal and               data                            communications equipment.

* Board level testing using cyber mainframe computer, emulator-type test fixtures and diagnostic stress testing using a environmental chamber.

* Product testing experience includes Zehntel testing, display terminal testing, disk drive testing and modem testing.

*Being in a manufacturing environment I have gained knowledge of manufacturing techniques, as well as quality management and processes.

*Main strengths in digital logic.

 

Education:

High  School: Irondale High School, New Brighton, Minn.

Certificate in Computer Technology, Control Data Institute. St. Paul, Minn.

Norstan Education Services Certificates in; Situational Leadership, Developing Supervisory Skills, Effective Presentations, Customer Relations.

 

Computer Skills:

Microsoft Windows, Excel, Access, Word, Outlook, SQL, Dynamics SL, Peoplesoft, Sales Logix, Salesforce, Remedy (ITSM).

 

References:

Brandon Kirchhof 507-261-2402 Black Box Resale Services

- Project Coordinator

Bruce Alt  763-221-7552   Black Box Resale Services - Electronics Technician